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Placing orders

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Do we offer Free Ground Shipping?  
Yes, we offer Free Ground Shipping for orders above USD $599. 
How soon can I get my product that I ordered?  
Once an order has been placed it could take upto 48 hours to have the product leave our warehouse. Transit could be anywhere from next day air to 2nd day air to gound. 
Do your products offer warranty?  
Yes, our products come with a one-year worry-free warranty unless noted differently on certain products.
Do your products support Pelco D protocol?  
Can I get extra cabling as the cabling included in the box is short of my needs?  
Yes, we offer extra cabling to supplement out of the box bundle. More information can be viewed at

What is your Buyers Remorse policy?  
There is a 20% restocking fee and the product has to be returned within 30 days from date of delivery. Shipping charges are non refundable however government taxes will be.
I placed my order 24 hours ago but it has not shipped yet?  
Please allow 24 to 48 hours for processing of your order before it ships. 
Do we ship internationally?  
Yes.  We use UPS and USPS to ship our orders internationally.